PC Helper 123

Terms of Service


Acceptance of Terms

The use of any part of the pchelper123.com website or services offered therein is complete acceptance of all terms of service. Anyone or those being represented are not in agreement with any of these terms of service in part or in whole are not authorized to use pchelper123.com or any of the software or services provided herein



Limitation of Liability

IN NO EVENT SHALL PCHELPER123.COM AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHER SIMILAR DAMAGES OR ANY DAMAGES RESULTING FROM LOSS OF USE, OR LOSS OF DATA, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF MATERIALS OR SERVICES AVAILABLE FROM THE SITE, EVEN IF THE POSSIBILITY OF SUCH DAMAGES COULD HAVE BEEN FORESEEN BY PCHELPER123.COM. PCHELPER123.COM IS NOT RESPONSIBLE FOR ANY INJURIES SUSTAINED BY USERS BECAUSE OF OR AS A RESULT OF ANY SERVICE.



Data Backup and Loss Prevention

BACKUP YOUR SOFTWARE AND DATA: IT IS YOUR RESPONSIBILITY TO BACK UP ALL SOFTWARE AND DATA THAT IS STORED ON YOUR COMPUTER’S HARD DISK DRIVE(S) AND/OR ON ANY OTHER STORAGE DEVICES YOU MAY HAVE PRIOR TO SERVICE PERFORMED ON YOUR HOME OR BUSINESS COMPUTER. PCHELPER123.COM AND/OR ITS THIRD PARTY SERVICE PROVIDER SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY SOFTWARE, DATA OR FILES.



PC Helper 123 Refund Policy

It is the policy of PC Helper to evaluate all requests for a refund on a case by case basis. The approval or denial of any requested refund for any reason is at the sole discretion of PC Helper 123 and the respective representatives. If a refund has been approved any tips and gratuities paid by you the customer at the time of service is not subject for refund by PC Helper 123. Any approved refunds may take up to 14 business days from the time of receiving the initial request.



Our 60 Day Guarantee

PC Helper 123 extends a 60 Day Guarantee for all online remote computer repair sessions. This is in no way a promise, guarantee, or warranty implying your computer, attached or external devices, or any files and software on the computer that we worked on will not suffer any failures, damages, or threats. This is a promise and guarantee in that the work performed in a particular session was completed successfully and if for any reason the same problem re-appears it will be addressed without further charge. This is in no way a promise of refund of any money(s) previously paid.



Break Fix Services

Break fix services or online remote computer repair services use third party services i.e. ScreenConnect and/or Kabuto(the Computer Health Sentinel) in order to connect remotely to your computer and devices to allow us to diagnose and fix or consult on any given problems. You are in full control of any remote computer connections and can disconnect at any time without giving us notice. In the event that you do disconnect before repairs are completed pchelper123.com is not liable for any state or condition your computer or devices may be left in.



Memberships and Membership Levels

PC Helper 123 offers 3 primary membership levels.

  • Free Membership
  • Standard Protection Plus Membership
  • Family Protection Plus Membership

These membership levels require the installation of the Kabuto program by Repair Tech Solutions that we refer to as the Computer Health Sentinel. Memberships are a pay as you go membership. No contracts or long-term obligations are attached to membership. An invoice from Tech Wizard Solutions will be sent out just prior to the end of your membership period. This invoice can be paid through PayPal using A PayPal Account, Debit Card, Credit Card, or Electronic Check.



Additions and Changes to These Terms of Service

These terms of service are subject to change by pchelper123.com or authorized representatives without prior notice to you.



Tips and Gratuities

Each invoice sent for payment of services will have the option available for adding a tip. There is absolutely no obligation to add a tip or any kind of gratuity. If you are happy with the level of service that your PC Helper has provided, and you do decide to include a tip, the tip will be given to the PC Helper or Person that assisted you. pchelper123.com will not withhold or share any portion of any provided tips or gratuities.